Frequently asked questions
bite away is an electronic device for the symptomatic treatment of itching, pain and swelling caused by insect stings and bites, works solely by concentrated heat and is thus completely free from chemicals. The application of concentrated heat (local hyperthermia) is a physical mode of action based on a brief, concentrated application of heat to a small, limited area of skin. This localised pulse of heat may be sufficient to trigger a response from the body that reduces itching and pain and subsequently causes any swelling to go down.
bite away® can be used by all people regardless of gender and age*. bite away® is also suitable for pregnant women, children* and allergy sufferers.
When using on children, please note that children’s skin is more sensitive to pain than that of adults. Prior to treating children, please tell them that bite away® will create heat that might feel unpleasant for a brief moment.
*self-application from 12 years of age
The ceramic contact surface of bite away® is placed on the sting or bite.
After pressing one of the two buttons only once (3 seconds for the initial treatment and for more sensitive skin / 5 seconds for a regular application) a temperature of around 51°C is reached and maintained for the selected time.
*self-application from 12 years of age
If the device is applied immediately after the sting/bite, the symptoms can normally be prevented altogether, so the affected site on the body should be treated as quickly as possible. Even if the device is used slightly later, the symptoms can fade away sooner.
The ceramic contact surface on the tip of your bite away® device is placed on the sting or bite. After pressing one of the two buttons only once (3 seconds for the initial treatment and for more sensitive skin or 5 seconds for a regular application) a temperature of around 51°C is reached and maintained for the selected time. If symptoms do not disappear completely, the application can be repeated. Be sure to leave a treatment interval of at least 2 minutes between each application. Do not exceed a maximum number of 5 applications per hour on the same insect sting or bite.
No. bite away® treats the symptoms caused by insect bites or stings, which means that itching, pain and swelling is usually treated quickly and effectively.
The pack includes the device as well as two AA LR6 1,5V batteries.
As opposed to creams, gels and tablets that are used to treat the itching and swelling associated with insect bites, bite away® is completely free from chemicals. Depending on sensitivity, the treatment temperature may cause some discomfort.
In sensitive individuals, a temporary reddening of the skin may occur after use. In rare cases, users with sensitive skin types may experience skin irritation.
For pregnant women, allergy sufferers and epileptics there is no restriction in the application, as bite away® works completely without chemicals and solely by concentrated heat. Restrictions apply to:
• small-fibre neuropathy, allodynia, hyperalgesia
• tumours and malignant changes of the skin
• people with reduced sensitivity due to physical or medical complaints
• sensitive skin areas or skin areas with poor blood supply.
The AA LR6 1,5V batteries included in the pack will work for up to 300 applications and can be changed, when needed. When wanting to change the batteries, please remove the battery cap. bite away® will let you know when the batteries need to be changed: the LEDs will flash three times and the acoustic signal will sound three times.
Please note: If you have a device from batch number 13/A01 or 13/A02, please ensure the batteries’ correct polarity; devices of this batch do not come with an electronic polarity protection (the worst-case scenario would be the development of a short circuit).
The following image shows you how to correctly insert the batteries: