Frequently asked questions about bite away®

What is bite away®?

bite away® is a thermal heat pen, i.e., an electronic device for treating insect stings and bites. It works without chemicals, only using a concentrated application of heat (thermotherapy). The local heat can quickly relieve itching and pain after an insect bite and has a long-lasting effect.

Who can use bite away®?

Anyone over the age of 12 can use bite away® for self-administration, including pregnant and breastfeeding women.

Parents can administer the treatment in children* if they are able to understand the mechanism of action. It is important to explain the process beforehand in a way the child can understand: The tip of bite away is hot for a short time, which can be a little uncomfortable, but the itching usually stops quickly afterwards. As children’s skin is more sensitive, the 3-second impulse should always be selected when treating a child.

*Can be used by children from 3 years of age with the assistance of an adult. Self-administration from the age of 12 and above.

How does bite away® work?

The ceramic contact surface of bite away® is placed on the sting or bite. Both buttons on bite away® and bite away® two are used to select the duration of treatment:

  • 3 seconds for the initial treatment and for people with sensitive skin OR
  • 5 seconds for regular application

After one push of one of the two buttons, the contact surface heats up to approx. 51 °C and remains at this temperature for 3 or 5 seconds.

It is assumed that the application of heat activates various signalling pathways in the body, positively influences the immune response and dampens inflammatory reactions.

When should I use bite away®?

It’s best to use bite away® immediately after the insect bite or sting – then the symptoms can usually be completely prevented.

But later treatment can also help – then the symptoms can subside more quickly.

How should I use bite away®?

The ceramic surface of bite away® is placed on the insect sting or bite. bite away® und bite away® two both have two buttons used to select between 3 or 5 minutes duration of treatment. After selecting the treatment option, you hold the device against your skin for the time selected – all done!

If the itching does not completely disappear after the first application, you can repeat the treatment – but only after 2 minutes at the earliest.

Does bite away® make mosquito bites or stings disappear?

No, but the symptoms – itching & pain – can be combated quickly and effectively with bite away®.

What is included in the delivery?

The delivery includes bite away® together with a suitable set of batteries: In the case of bite away®, these are two AA LR06 1.5 V batteries and in the case of bite away® two, two AAA LR03 1.5 V batteries.

Are there any side effects when using bite away®?

bite away® is completely free of chemicals – the concentrated heat can be perceived as unpleasant and can lead to short-term reddening of the skin in sensitive people, and in rare cases to skin irritation.

However, there are no concerns regarding allergic intolerance reactions such as those that can occur with creams, gels and tablets and also with certain metallic surfaces. Thanks to the ceramic contact surface, bite away® is also suitable for people with metal allergies.

How long does the battery last and how can I change it?

The batteries supplied with the device last for up to 300 applications and can be changed when necessary. With bite away® three flashes of the LED and three auditory signals indicate that a battery change is necessary.

The original bite away® heat pen uses two AA LR06 1.5 V batteries.

bite away® two uses two AAA LR03 1.5 V batteries and can also be used with rechargeable batteries.

What is the difference between bite away® and bite away® two?

bite away® is the original heat pen: On its market launch more than 15 years ago, it was the first device of its kind.

bite away® two is a further development of the tried and tested original – equally effective and now even more ergonomic with mute function included. The battery compartment is particularly easy to open. Can be used with non-rechargeable or rechargeable batteries.