FAQ
What is bite away®?
bite away® is an insect bite heat pen – an electronic device for the treatment of insect stings and bites. It works without chemicals, exclusively through a concentrated thermal impulse (thermotherapy). The local effects of heat can quickly provide long-lasting relief of pain and itching after an insect sting or bite.
Who may use bite away®?
Anyone aged 12 and over may use bite away® for self-treatment, including pregnant and nursing women. For children who can already understand the mechanism of action, the parents can administer the treatment. It is important to explain the treatment process beforehand in a way that children can understand: the tip of the stick briefly becomes hot which can be a bit unpleasant, but then the itching will usually stop quickly. Since children’s skin is more sensitive, the 3-second impulse should always be selected for treatment.
How does bite away® work?
bite away® is positioned with the ceramic contact surface on the sting or bite. The two buttons allow the treatment time to be selected:
- 3 seconds for first use and for people with sensitive skin OR
- 5 seconds for a regular application
After pressing one of the two buttons once, the contact surface heats up to approx. 51°C and maintains this temperature for 3 or 5 seconds.
It is presumed that the heat impulse activates the body’s various signalling pathways, has a positive effect on the immune reaction, and reduces inflammatory reactions.
How should I use bite away®?
bite away® is positioned with the ceramic tip on the insect sting or bite. It has two buttons for selecting a treatment time of 3 or 5 seconds. Simply press the desired button and hold the device on the skin for the selected time – all done! If the itching does not completely disappear after the initial application, you can repeat the treatment – but it is necessary to wait at least 2 minutes. However, do not treat the same insect sting or bite more than 5 times per hour.
What is the difference between bite away® and bite away® neo
bite away® neo is a further development of the proven original heat pen. For example, the new original heat pen has a mute function to use the device silently and a light ring at the tip for more targeted placement even in difficult lighting conditions. We have made changing the batteries more convenient with a simpler opening mechanism on the bite away® neo, which, by the way, can now also be used with rechargeable batteries. Since our new original heat pen is intended as a daily companion, i.e. also for trips to the lake, we have paid attention to IP65 waterproofing and have developed a robust and valuable medical product thanks to its high durability. bite away® was the first device of its kind, an original, which to this day is also the only one that can prove its effectiveness in clinical studies and with a published observational study.